Testimonials

      See what some of our clients are saying about us.

We called Royalton PC Geeks because we were really in a bind. One of our company computers crashed after installing anti-virus software. There were three drives C, D, E, on one physical drive and the anti-virus software killed the two MBR’s making the drive one singe partition with no drive letters. The files were effectively gone; over 220 gigs were lost. We called Royalton PC Geeks and found them very knowledgeable. They even tried to help us over the phone if it was at all possible. That very day a representative came to our store, picked up the computer and assured us he could recover the data. (We did have many of the files were backed up except for the last few weeks.) Within 24 hours the representative called back and said he was retrieving the data but it would take some time. It took over 20 hours to recover the data and were charged a very reasonable rate. He lent us his 250 gig hard drive with the type of files we were looking for. (Once the MBR is lost the files no longer are recorded by date therefore we had to record all the files over again.) Today, 5 days later our computer is up and running and back on track. Now-a-days you really don’t know who to call or trust. Royalton PC Geeks is a name we’ll be keeping on file.

Jim

Mill Supply, Inc.

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Annoying popup windows were driving me crazy while on line conducting business. Thanks to your help I was able to disable the windows messenger service and therefore, stop this bothersome and interrupting issue. You quickly came to my aid and I appreciate your help and guidance. Having your service be so readily available to me on line is and will continue to be a perk. I am sure I will be contacting you again in the future.

Thanks again from South Carolina.

Robert

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I spent several hours on the phone with SBC talking to someone in India initially, and then each time I would call, I spoke with someone different and was given a new "possible" solution. Nothing they suggested was solving the problem and at my job we all have very limited computer knowledge. Also, we are a non-profit agency and our funds are limited. A co-worker said she would call Royalton PC Geeks and maybe he could "walk us through" our computer woes. Well, Kevin turned about to be very knowledgeable and kind and patient and was able to assess most of our problems by phone and in addition, he came to our agency and pinpointed the exact problem and guided me through the steps I needed to take to resolve them. Each time I called him for advice he was available or called right back, always patient and he knew what I was talking about!! We highly recommend Royalton PC Geeks to anyone and proudly call him our IT guy.

Among Women
Rocky River, Ohio

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Royalton PC Geeks helped me tremendously. They helped me with many of my server problems I was having. If not for them being so nice, courteous, and willing to go the extra mile to help I would have not been able to get my web server back up and running. They have the knowledge to help you with any computer problem you may have, whether it be small or whether it be big they are there to help. Sometimes the repair process would take them on into the night but they are committed to making sure the problem is fixed before they leave. If they don’t know the answer to your problems they will do all the research that is required to fix the problem. If you have ANY problems don’t hesitate to talk to one of the representatives there, they will make sure you are taken care of.

Jonathon

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Mr. Elwell, I wanted to take a moment this morning to send you a thank you for helping me get on the internet yesterday. You so courteously talked me through tests that helped me finally get back on the internet. It was a relief to have this problem solved by telephone rather than taking my computer in for costly service. As a novice with computers, I greatly appreciated your quick response and knowledge. No doubt you will be a friend in the future due to frequent calls with questions by the time I figure out the computer! You were very helpful....thank you so much.

Paula in Cleveland, Ohio

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Dear Royalton PC Geeks,

I am writing this letter in great appreciation for getting me back on the Internet with my home computers. After agonizingly long phone support, that got me nowhere, from Yahoo and Net-Gear neither was able to get me connected to the Internet with using either my router or my modem. Yahoo only helped by getting me on line by bypassing the router. This was not acceptable for my laptop is priceless to me for school work.

You took the time and late in the evening to get me up and running again and I can't say how much I appreciate that with the hours I keep between work and school. I would recommend you to anyone that has a PC problem, they will never be dissatisfied in the service that they receive.

Thanks Again,

Lisa Parma, Ohio

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We had needed some expertise in diagnosing a complex server issue that we had been looking into for a long time. We turned to Royalton PC Geeks for advice. After connecting remotely and assessing the issue they were able to give us a full run down of the problem and outline a solution with the total cost. We gave them the go ahead and a few hours later the problem which had bugged us for months was fixed.

We appreciated the clear communication and outline of the solution including being upfront about the costs. The staff were excellent to work with and we will definitely be using them again

Manager for Techone Web www.techone.net.au
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